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FREQUENTLY ASK QUESTIONS!?!?!?!?!

Frequently Ask Questions by Xarias Doll.

If your question is not listed below shoot us an email to info@xariasclothing.com

 

I’m DYING for this item but you’re sold out, when will you restock?
As much as we would LOVE to provide you with an exact date for restocks, unfortunately we cant! But GREAT NEWS! We upload new styles daily! YAY! So if we do not bring back your favorite piece, we will be bringing something very similar and fabulous soon!
 
Whats your exchange process?
 All packages come with an exchange form card explains in detail how to make all  exchanges. We’ve totally made it that easy!
(Please keep in mind that all exchanges must be done within 7 business days. All exchanges and sale items are final. NO EXCEPTIONS)
 
My return tracking number states that you have received my package into your facility, why haven’t I been contacted?
It usually takes about 3- 5 business days to process your returned package.You will be contacted shortly after. Please reference Myorder@xariasclothing.com in your emails, don’t forget to check your spam/junk mail. 
 

I have a Discount code, How do i use it??

Simply add the items you desire to purchase to your "Shopping Cart", find right below a small box that says "DISCOUNT CODES" In the box enter the Code and click apply. if for some reason this error shows: "Coupon code "XXXXXX" is not valid."  Its probably because the code has already expire or becasue the item you want to purchase is not included in the current sale for that code.

Help! I have an event soon, what's my best shipping option?

 Depending on how soon you need your package, the options we offers are:Priority Mail which takes 2-4 working days.Pritority Express Mail  Which takes 1-2 Working Days, 100% Guaranteed. (Order Must be place Before 12:00 PM EST. We dont do delivery on weekends, if you placed an overnight order on friday you will receive it the following bussines Days, which will be monday if its not a national holiday)HELP! MY PACKAGE SAYS UNDELIVERABLE... What does that means?  It means that USPS or FedEx weren't able to delivery your package because of an issue with the Address, in results they will send it back to our premises as undeliverable. Please understand it's your responsibility to write the correct address on the form show at the time of your order. Make sure the address number, street name, zip code, apartment number (if any) is correctly submitted.

How much is shipping?

Simply add your desire items to your shopping cart, below you'll see a Box that says " Estimate Shipping & Tax" , Enter your Location such as: Country, State and Zip/Postal Code and depending the weight and the quantity of the items on your shopping cart it will calculate an estimate rate with our current mailing carrier; Select the one the best suits your needs.I placed an order recently, but haven't receive my tracking number yet, how can i find it? I placed an order recently, but haven't receive my tracking number yet, how can i find it?We highly recommend to first check your spam/junk folder or any emails from Xarias Clothing.  Keep in mind, Orders take from 1-2 Bussiness day to process, if your item its a pre order, it normally takes from 4-8 bussiness days, After The processing time your order will be shipped.  Can't Find your tracking number??? No worries! Contact us at 704-288-0700 and we'll be glad to assist you.  Already tried to call, but Lines are busy?? Email us at myorder@xariasclothing.com with your order number, name & last name and we will reply with all the information you've request. Keep in Mind: Any Order place on Friday After 2:00pm EST will not be shipped until the following bussines Day.(Our shipping dept. Is closed on weekends.)How do I sign up for your mailing list and what are the special benefits?

Signing up for our mailing list is totally easy! Scroll down to the section that indicates: WHO DOESN’T LIKE SECRET SALES? IT ALL STARTS HERE! You may enter your email address in this section and click join! The benefits are you will always be in the know and officially become a DNY doll. You will be receiving EXCLUSIVE sales, promo codes, and restock alerts!  (Also Click Here)

Does your items runs true to size?

Most of our items runs true to size, except for those that are made in 100% Polyster. Items with Any % of spandex have stretch, if the item its only 100% polyester it has no stretch at all, we recommend you to purchase a bigger size than the one you normally use.

Any Doubts? Contact our Staff at Info@xariasclothing.com 


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